GE Appliances - Customer Abuse
"Profile" refrigerator - Complaint
LOUISVILLE, KENTUCKY -- I purchased a GE "Profile" French door refrigerator for $2,000.00 three and a half years ago. It is now unfixable because the defrost-drainage well is clogged "as the repairman explained" because of GE's design of it.
Three times the repairmen have been to my home to replace the appliance but to no avail. Apparently the "well for drainage" is located where it cannot be reached because of the design.
Each time it occurs the defrost water is backed up so it falls into the refrigerator and onto my floor.
I made a complaint about it and a case worker named Misty was given to this matter: Case 12864862: 1 800 673 5075 ext 5172.
She told me the refrigerator was out of warranty so she could not replace it. The warranty is for one year. I explained no high-end appliance should breakdown in such a short period of time. She said this model is not being made any longer. I understand why. I asked to speak to her supervisor and I did on June 11th (yesterday). He was rude and abusive to me. He said he would replace the frig for a cost to me of $1,062.25. I explained that I did not have that kind of money.
I am 78 years old and widowed. How could a company as large as GE put out such an inferior product on the market, stop making it, and expect the consumer to pay for a replacement because, as GE says - "it's out of warranty."
Can you help me?