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QWR Services - IKEA Subcontractor To Be Avoided At All Costs

Kitchen design - Complaint
Review by cdorken1 on 2013-06-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ELMHURST, MINNESOTA -- Do not under any circumstances pay IKEA the $199 fee for a kitchen design consultation. They subcontract the work to a company called QWR Services based in Elmhurst IL. The services provided were so lacking it is ridiculous. They design a cookie cutter kitchen, disregarding any input or requests you may make & just charge ahead with the standard box kitchen using lots of "fillers" & wasting a lot of valuable potential cupboard & storage space. They spent most fo the appointment telling me I could not have what I wanted. They placed my oven right next to the refrigerator which from a energy stand point is a disaster. They disregarded thermostats & existing electrical when creating the plan. When I complained - they basically blew me off. I have placed at least 20 phone calls over a 2 week period & not gotten a single return call or anything other than Eric the scheduler telling me they provided the services contracted for. Adam the manager is the king of no response. I even had a person at the Twin Cities IKEA acknowledge that they are providing awful services - all the good people have left & they are now a revolving door for bad planners.
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