Ashley Furniture - Bad Customer Service And Delivery
SAN DIEGO, CALIFORNIA -- After searching high and low for a dinning set to fit my new house, I had the misfortune of finding it at Ashley Furniture. I spent over $2700 for table, chairs and a buffet. 2 days prior to the delivery date I got a call giving me a 4 hour window and no they do not call on the day of to give heads up. My husband adjusted his work schedule to be at home to receive the items. They delivered the dinning set but left out the buffet. The iteam was not available until a week after. I come home to find 7 out of 8 chairs all rock. I called to talk to the customer service person as I have called the same number earlier that very day regarding the missing furniture. I was told that this is "normal" with the chairs and they can send out their "techs" to fix it. She tried to tell me that it is my floor that's causing this problem. This really pissed me off. I informed her that I have placed these chairs on flat surface and 7 out of 8 chairs rock all about the same amount.
Nobody mentioned that the buffet wasn't available for delivery- had I known this I would've rescheduled the delivery and reschedule my party (new house/birthday ) which is in 2 days. I asked to speak w/ a manager. I was told that it's after 5 pm (it was 514pm) and the managers were gone.
Now I don't know what type of managers would go home when the call center is still in operation. But I suppose this is how Ashley Furniture does their business. A manager is SUPPOSE to call me back tomorrow.