Sears Appliance Repair - Sears Has Bad Customer Service and Their Technicians Don't Know What They Are Doing
2008 Kenmore Washer - Complaint
VAUGHAN - ON, CANADA -- Sears customer service and their technicians suck. Try to avoid purchasing appliances from them. My Kenmore washer which I purchased 5 years ago suddenly stopped working. We called Sears customer service and booked us a technician to come and see what the problem was. A week after the technician came to our house and after he checked the washer told us that there are 3 parts which need to be replaced and if we decide to fix the washer these parts would be covered by the manufacturer warranty but we still had to pay for labour costs plus the diagnostic fee of $85.00. So he ordered the parts which we had to wait for another week to come. After the week goes by he came back and as he started to work on the washer noticed that one of the parts he ordered was missing. It turns out we had to wait another week for that part to come. So after another week without washer (with 2 kids at home and another one on the way any day now) he came back with the missing part. Starts to work on the washer, puts everything apart and suddenly this time noticed that this time the spinning basket he ordered wasn't the right size. So now every single part of the washer is laying down on the basement floor and he says: I am leaving, there is nothing I can do, call customer service and complaint to them for not sending the right part.
I call customer service that same day being very upset and disappointed and after 30 min of putting me on hold the guy tells me they are investigating why was the part sent the wrong size and they have to contact the manufacturer to find out if they still have this part on stock or they don't make it anymore as according to them is an old model washer. But he assured me that it will take maybe a few more days no more than that.
A few hours later my husband called them and they told him a different story. They ordered the part but we have to wait another 3 weeks.