Sears Airconditioning Repair - No repair; no information given on how air conditioner should be made ready for repair
NEW YORK -- I requested a repair appt. via email detailing the position of the Sears Kenmore air conditioner in the window. I was given an appt. for ten days after the request, with a window of 8 am-5pm. On the morning of the appt., the repair person called, en route, and said that if they air conditioner was not removed from the window, he could not repair it. I immediately called customer service and was told to expect a phone call within the hour. That was several hours ago.
If the situation is not remedied by the close of business today, I am likely to replace the air conditioner, and definitely not, and never again, with a Sears product.
Company Response on :
Jpaznik, We do apologize for failing to meet your expectations with your window air conditioner repairs. I understand how crucial it is to have a working air conditioner and to be confident with the technician’s abilities. We have assigned a case manager to work directly with you to satisfy your needs as a valued customer. We have received your contact information and will ensure your case manager receives your post for further consideration. Again, we’re sorry for any trouble we have caused and we look forward to resolving your concerns.
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