Sears Airconditioning Repair - No repair; no information given on how air conditioner should be made ready for repair
NEW YORK -- I requested a repair appt. via email detailing the position of the Sears Kenmore air conditioner in the window. I was given an appt. for ten days after the request, with a window of 8 am-5pm. On the morning of the appt., the repair person called, en route, and said that if they air conditioner was not removed from the window, he could not repair it. I immediately called customer service and was told to expect a phone call within the hour. That was several hours ago.
If the situation is not remedied by the close of business today, I am likely to replace the air conditioner, and definitely not, and never again, with a Sears product.