American Express - Repeated Transfers, No Answers, Disconnected Calls
Customer Service (oxymoronic name)
NEW YORK CITY, NEW YORK -- My credit reporting agency sent me an alert that American Express had made a hard inquiry in my name. I've had an AmEx credit card for over 30 years, pay on time, am not adding anyone or any cards to my account. I called American Express customer service. They told me to call their credit reporting department and gave me that phone number. When I called that number, they wanted to transfer me to customer service. I explained that's where I started.
I was transferred to a couple of different people, all who said they didn't have any way to check on what I was asking ("why did American Express make this hard inquiry into my credit?"). During an additional transfer I was disconnected. I called back to the credit reporting department, got a different person but the same run around and was told Customer Service would have better access to my account details. I called customer service again and was again told I needed to talk to the credit reporting department. I explained that I kept getting transferred back and forth, but no one seemed to be able to help me. I did not yell, but explained that I was getting very frustrated with the lack of information and being told they could not help me, to call other departments and being being transferred and disconnected.
Since I am a customer, how can they not look up my account and show that they made an inquiry?! And how can "Customer Service" have the attitude of "I don't know the answer and I can't help you" ... ?