Vegas.com - No Free Tickets With PROMO
Customer Service Dealing With Free Show Ticket Promo - Complaint
LAS VEGAS, NEBRASKA -- This was the first time that I have used Vegas. com, and I have to say that I am extremely disappointed. I opted for the 3 nights + hotel promo, which offers the two free show tickets. I will be staying at the Aria and spent around 1000.00 on the total package. After booking the trip, I received an email with no mention of the free show tickets. I called the customer service Rep at Vegas. com, and was first told that I didn't have the correct room for the package, which was later confirmed to be false.
So, I was transferred to the main office, where I was told that the last day of my trip fell on a blackout date, which made me ineligible for the free show tickets. I explained to the lady that the reason I had booked through their website was specifically for the show tickets. I have family meeting me in Vegas and 2 free tickets would have been great for the whole family experience. I asked the customer service representative was there anything they could do to makeup for what I felt was false advertising. "No sir"
After the money I spent for the package, there is still nothing you can do to make this right. Again she replied "No, Sir". I could have reserved the SUMMER13 Promo through the ARIA, at which I'm staying, and gotten a super deal. Needless to say, I will never book through Vegas. com again. Very Displeased.