CarRentals.com - Ripped Off by Being Misled in Their on Line Application Form. Thieves
Car Hire - Complaint
MANCHESTER UK VIA INTERNET -- Looking for a car out of Melbourne Airport Australia I checked on line and was directed to CarRentals. com. On making the application they have a small check box which is checked that I missed and refers to insurance at a cost over double that of the car hire! Then when I go to pick up the car at the airport I am asked if I want a insurance excess reduced rate at an additional cost. So ........ A car which started at $118 for 3 days ends up at over $250 after I discovered the additional cost in the misleading application.
When I phoned their customer service in Manchester England I am told...to bad, you didn't uncheck the box and therefore you authorised the payment of the additional fee, and no you cannot recoup that. Thanks Alex you prick in the customer service center. Hope you never are allowed into Australia as we don't want thieves here. Never use CarRentals. com
Go to the car rental company at the airport direct via phone or in person and never book online with this company. They do not help you out with inquiries and profess because they are the biggest they don't have to.