Hotwire - Hotels Did Not Live Up to Expectations or as Presented, Star Ranking a Joke
Accommodations - Complaint
RED DEER & CANMORE, ALBERTA, CANADA -- Used Hotwire for the first and last time. Had concerns about the hotels they selected for me in advance, voiced it to their customer service dept. but they assured me, no worries, these were good partners and all would be fine. Well, not so, first hotel was old, dirty and noisy and not even worthy of their discount rate!!
Second hotel was a lockoff to be used by the adjoining suite for overflow. Couldn't have been more than 100 s. f., one lamp, no fridge, no room to move and a free Continental breakfast if you were prepared to wait until 8 a. m. !!! And then, when you don't like what you see, you're suppose to call them and they'll fix it right? Good luck with that - typical line, our customer services lines are experiencing higher than normal use so you're wait may be long (or never).
Lesson learned - forget about these jokers!