AT&T - Horrible.
Customer Service, U-verse - Complaint
INDIANAPOLIS, INDIANA -- At&t is horrible. First off, It is extremely difficult to find information on how to reach a customer service line. Once you've found it, it's extremely difficult to be able to talk to an actual person and relay what the issue is (because there is ALWAYS an issue). If you're even lucky enough to get through all of the automated crap and actually speak to a representative (rarely happens) before the computerized voice says "I'm sorry, please try again", they will suddenly tell you that you're going to be charged for all these hidden fees that were never mentioned in the beginning.
If you happen to need technical support, and with AT&T you will, be sure that you're able to take an ENTIRE day off of work and life. They never tell you what time they will be coming to your house until they are ten minutes away. The last time I had them come out, I told the woman I spoke to that I could be home for them to fix my internet at noon. They showed up at 4:00, and if they actually do anything aside from just looking at it, you should allow them an extra four hours. It ends up being an 8 hour day that you must spend at home because AT&T can't deliver the product they promised in the first place.
I have only had this service for TWO MONTHS and I have spent more time on the phone talking to a computer than I have my own family. They are unhelpful, greedy, and dishonest. I tried to cancel my account, but they want to charge me $180 for canceling a service THAT I'M NOT EVEN RECEIVING.