Us Airway - Do Not Travel With US Air Way!!!

Refund - Complaint
Review by drjingliu on 2013-06-14
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PHOENIX, ARIZONA -- I will never ever use US AIRWAYS!!!
In 2012, I cancelled my ticket and I was told that I have $1300+ refund. at that time, when I try to make change on the departure day and it would cost me another $1200+, so I used cheap air for around trip ticket witch cost me only $800+ round trip from SFO to PEK, since the returning day is the same and same airline (united airline), because US AIR DID NOT CANCEL my reservation, the airline used the their booking instead of Cheap Air, I did everything I could, US AIR didn't do their job, although I have conformation, but they would not give me my credit!

They are also very mean on the phone, 8 of 10 times when you call them, they are MEAN! I have called 5 times, sent e-mail's, certified mails, spent 8 hours total, showed them that we bought a ticket with Cheap Air, on the reservation it showed different departure date, but same returning date with cheap air, but THEY DON"T CARE!!!!!!!!

The bottom line is if you don't call to cancel, you don't get credit, I did get credit, but because the United Airline did not receive cancellation from US AIR.

Jing L.

Comments:1 Replies - Latest reply on 2013-06-15
Posted by Weedwhacked on 2013-06-15:
Did you buy a refundable fare on US Airways?

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