Sovereign Bank - Liars and Thieves
Customer Service - Complaint
I have been a customer of this banks for some years and had my first big problem with them a couple of years ago when I got a shut off notice from my Electric company. I couldn't understand why because I had been using the BillPay feature with the bank and saw that the payments had gone out. I contacted the electric and they couldn't find the payments and thought that it maybe be a problem on their end, but as it turns out two months of my bill payment to pay my electric bill had gone to pay someones loan. The person's loan I was paying had a loan through the bank and I had never, ever had a loan with them. I ended up talking with a ton of people all the way up to the corporate level and even though the saw it in black and white in their statements that they had made a mistake they still wanted to so call investigate further. It took the bank a month or more to put the money back into my account that had gone to pay someone else's loan through their bank. Now today I am forced to not be able to go grocery shopping because the bank screwed up and did not get my replacement card to me that I requested over five days ago, but there is a five business day requirement for delivery and I have no card because they were claiming that my address must have been incorrect. They checked my address and it was correct. So since I needed to buy food I requested that they reactive my old card that I asked them to deactivate because I had bent it by sitting on it and was told that they couldn't.
I requested to speak to someone higher up and even though I told him that there would be some days that I would be without food and unable to eat he still stood firm telling me that they would not send me my card until two business; today is Thursday! This meant that I would not possibly receive my card until Monday, if I can believe what they say. He told me that they could not send me the original replacement card because it had been deactivated, but that was not true because it was not listed in the system as being deactivated and when I asked him to verify that information he refused to acknowledge the number of card that showed as being deactivated in the system. He also refuse to send me the replacement card by Fedex the next day in order for me to be able to go grocery shopping and on top of that told me that a $35.00, fee would show on my account and that I could then ask that the fee be waved. I told him that I shouldn't be charged anything because this was once again the banks fault. He refused to try and do anything more for me and also told me when I ask for morning delivery from Fedex that he had no control over that, that Fedex was in control of when I would receive my replacement card. WHAT A JOKE!
Funny thing happened that bank card that I didn't get because they claimed my address was wrong arrived in my mail today(which is the next day) with the same number on it and I had requested a different number. I called customer service about this and was told that they could not activate this card because I had deactivated it. But how could I deactivate a card that I didn't even have in my possession and didn't even know what the number on the card was. Now they are not only lying about having that card returned to them, but lying and claiming that I deactivated it. A man by the name of Moses told me that he was going to call me with the tracking but when he did call he did not have tracking number for me for the replacement card and told me that he would call me the morning that the card was to be delivered with the tracking number. What kind of crap is that? They are nothing but a bunch of liars I don’t and wouldn't trust a word that comes out of their mouths.