Cheaptickets.com - Horrible Customer Service
CHICAGO, ILLINOIS -- I booked an international flight from Canada to London on Cheaptickets because it had a slightly cheaper fare than any other site I could find, and have since lived to regret the decision significantly. I've called to change the ticket 3 times. When I tried the first two times I was on hold for over 45 minutes each time, and had to hang up before getting through to a customer service agent because I had to return to work. The third time I called I checked the price of the ticket through the airline and noticed that it had dropped by $40. Despite this, the completely unhelpful people at Cheaptickets told me that the fee to change was still $200, plus the $75 to Cheaptickets. I told them that the price of the ticket had dropped, and they said there was nothing they could do about it. When questioned about what the $275 was for, they told me that they have a "sophisticated" system that requires them to charge an operating fee.
They are quite easily the worst service I have ever come across, and it has been an absolute nightmare dealing with them. For anyone reading this, NEVER USE CHEAPTICKETS!