Pod Laser Aesthetics - I Had A Horrible Experience Financially And Personally!!
Laser Hair Removal - Complaint
NEW HYDE PARK, NEW YORK -- I HAD A HORRIBLE EXPERIENCE FINANCIALLY AND PERSONALLY!! I had 6 laser treatment done on my daughter's face (18 yrs old) which she received in Pod Laser clinic by their aesthetician Dominique, who was the same age as my daughter.
As per the information on their website it clearly states that:
"Shedding of all treated hair should be expected within 3 weeks of each treatment. The hair that doesn’t shed and is growing as usual after 3 weeks has likely been either missed or not affected due to inappropriate settings. If this is the case, a touchup treatment is necessary at that time. All 6-8 treatments should be good effective treatments in order to achieve good results.
Once the hair sheds, patients should experience a hair-free period for several weeks. Once new hair comes in again, patients should come in for their next session."
But unfortunately my daughter did not experience any of these instead due to the shaving constantly every four weeks now she is growing more thicker hair on her face instead of shedding! Not only that she has gotten horrible burns (dark spots) on her face which I had brought to Dominique's attention at the 3rd session but she did not bother/care at all!! telling my daughter to go see Dermatology. I ended up spending so much money in buying all those dark spot remover creams from Clinique & Loreal but nothing seemed to work.
i emailed all my concerns to Jason[snip], Director of Operation for Pod Laser on August 30th, and he emailed me back the same day saying "Please allow me to speak with Dominique and Lynn the Spa Director about your concerns, and I will contact again within the next 48 hours. I'm sure we can resolve this issue and provide the quality and level of service you and your daughter expect. I want you both to be completely satisfied." BUT now it has been almost 9 months I still haven't heard back from him inspite of me emailing him 5 times, leaving messages at their office with live person for Jason and Lynn, but never received any phone calls back! Extremely unprofessional and big felon!