Thrifty Car Rental - Never Again!
TAMPA, FLORIDA -- May 2013 Starting with the positive. Got a great rate for a five day rental on a mid size SUV and the gentleman at the front counter at the airport was extremely nice, friendly, and courteous. From that point on, there is not a good thing I can say about my experience with Thrifty. The first car I was given didn't even make it out of the parking space. Awful noise coming from transmission when I put it in reverse. Thrifty guy told me the brakes were wet because the car had just been washed and the noise would stop after it was driven. Funny cause the car didn't appear to be just washed and I know what wet brakes sound like. I refused the car.
Second car was absolutely covered in whole dead bugs. The windshield was so filmy with bug guts you could barely see through it. There were used drink cups and swizzle sticks in the car. I refused this car also although the Thrifty guy assured me that "The car has been serviced. This is Florida. Those bugs just don't come off". Again kind of funny because on our way out of the airport an hour later, this same car (recognized the scratch on the back bumper) was in front of me pulling out of the garage and spotless.
The third car I accepted. A couple of minutes after hitting the main road, I noticed the Oil Change Required light was on. It stayed on the entire trip making me somewhat nervous about all the driving I did and waiting to see if the actual oil light would come on. When turning the car in, I mentioned it to the girl who did the check in and she said that light stayed on all the time because Thrifty serviced its own cars and so they couldn't turn it off. Funny that every mechanic I know knows how to reset the codes. I really don't appreciate being treated like a stupid woman which is exactly what Thrifty employees did. Nor do I appreciate having to worry about a car I've paid to be able to drive. Don't care how good the deal is, I won't be a Thrifty customer again.
Update 6/13/2013 - Today I received an email from Thrifty stating I was going to receive a coupon in the mail good for one free day of car rental. A few minutes ago, I got another email stating that I should ignore the previous email. Apparently, I will not be receiving a coupon and they apologized for any confusion their 'eagerness" had caused. Way to Win customers and inspire confidence Thrifty. Wasn't going to use you again anyway.
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