Charter Is Horrible
Charter Internet - Complaint
STOCKBRIDGE, GEORGIA -- I scheduled an appt with them between 3pm and 5 p. m. my technician was not here by 530. I called they told me he was on the way 2 hours later he arrived. Upon 3 minutes of his arrival he came in and told me that he was unable to do the job due to him not having a ladder that was tall enough. I asked if another technician could bring him the equipment out he told me now he would have to reschedule my appointment time before they can do anything.
I told him Monday would be a good day and he tells me there's nothing available on Monday so I'll have to wait until the end of the week, how its my fault that they were not prepared. I could not tell you but they definitely did not do anything to help make matters any better so therefore I just cancel the entire service even though I wasn't even a customer yet.
If they can't even get the installation process done properly I would hate to have them as a carrier and have to go through the type of customer service that I had. Supervisors were no help nor were any of the people that spoke with at the 800 number.