Enterprise Rent-A-Car - Tried To Charge Us For Two More Days After We Returned The Car
Avery - Complaint
YONKERS, NEW YORK -- ENTERPRISE TRIED TO CHARGE US FOR TWO MORE DAYS AFTER WE RETURNED THE CAR
My husband and I are very unhappy with the Scarsdale, NY Enterprise.
I rented the car for ten days as a replacement while my car was fixed. Seven of the days were paid by the car insurance and three were our responsibility.
When I went to rent the car the salesman was very unprofessional. He was very slow and did not seem to know what he was doing. It took awhile for him to get me my car.
When on May 8, 2013 I dropped the car off and asked for him, a new salesman said he was fired for stealing cars. This new salesman did not give me a receipt for car return, claiming first we shall figure out with the insurance who pays for how many days.
Two weeks later Enterprise charged us for two extra rental days, five days in total. When I called I spoke to the manager named Paul who also was new. I was later explained that the new salesman was replaced with the new-new salesman, total 3 salesmen/managers in 3 weeks.
I told Paul the insurance was paying for seven days and us for three. He checked with his co-workers and insisted that we rented the car for 12 days which is ridiculous. He refused even to discuss the matter with me and suggested we can go to court where Enterprise lawyers make millions.
I called the car insurance and insurance said we would call Enterprise together. The Enterprise manager (Paul) said he would not even talk with me on the line. The insurance man called him separately and then called me back. He said that Enterprise would only bill us for three days but we could never rent from an Enterprise again.
I found both Paul, the manager of the Scarsdale office and the employees at the satellite office the worst I have ever seen at a car rental in my whole life.
When we rented from Enterprise ten years ago, back in 2001-2006, it was a pleasant experience. I guess after "Enterprise rent a car" was consolidated in 2007 with two other rental car merchants, (Alamo and National via Vanguard automotive?), both honesty and customer service left this company. More exactly, there is at least no more honesty in Yonkers and Scarsdale Enterprise locations.
I would recommend renting your car somewhere else.
2481 CENTRAL PARK AVE, YONKERS, NY 10710; main- office *** ;
151 SUMMERFIELD STREET, SCARSDALE, NY 10583 - satellite office