Taco Bell - Mismanagement/Poor service
Store # 005070 - Complaint
MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive thru. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, the proceeded to take the order from person behind me, and failed to take his payment as well.
This single employee had to prepare the food orders, and also take orders from the drive thru. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location.
I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.