Priceline.com / Avis Car Rental - Worst Experience EVER!!!!!
Avis Customer Service - Complaint
LAS VEGAS, NEVADA -- Was on a trip to Las Vegas. When our plane landed at 9:30PM we took the shuttle to Avis Car Rental. Avis told us that out "Voucher" did not begin till the next day, so we would have to wait till after Midnight to enter it into computer. The woman kept smiling like as if she was laughing at us. After a 7 hour flight that was delayed three hours to start with, this was not the words we wanted to hear. She kept telling us that there was NOTHING that she could do. So we took a seat and started to wait. After an hour sitting there my blood was starting to boil, so I walked back up to the service desk at Avis and asked for the manager. Her first response was, "There's nothing he can do!" WRONG answer!!! I politely said, "That's not what I asked you!!! NOW, can you please get me the manager!!!" She got off her chair and went through a door not even telling me ok, I'll be right back....... After standing there about 15 minutes the door opens with this man bursting through like as if I just stopped his last meal on earth and he just started saying there's nothing I can do...... I put my hand up and said, "Excuse me!!!! What is your name??? Which would have been the polite thing to start off with (this guy should NOT be in customer service!!!!!). I said isn't there something we can do to not have to wait another hour and a half??? He said, "I could put you in a car now, but would have to charge you a whole day for it, but at a reasonable price. I said, "Ok, what is your reasonable price??" They started looking up stuff and checking things and went back and forth and said, "$179". I said,"WHAT???? You call that reasonable?????"
We just waited the other hour and a half and got our rental and figured we are just going to post this on every site we can and just hope that it helps someone else