Xerox Misleads Information and Horrible Customer Service
Customer Relations - Complaint
DEKALB, ILLINOIS -- Xerox and COTG mislead our company when advising us to update our copier. In addition they gave us incorrect information regarding color copies. Since we have tried to address these issues with the billing who refused to help. We contacted our service representative and she has been of no help as well. She is very well trained in stating phrases intended to calm us down but NEVER solve the problem.
In addition to not getting back to us in a timely manner when stating she would. We have been getting the run around for several months now and would rather pay extra money and buy out the remaining 24 months of our lease to get rid of these two companies and the crappy machine and then go with another company to pay more money just to stop this hassle.
I am highly unsatisfied and disappointed but this has been the level of service and standard we have come to expect. I will never recommend any one to go with any Xerox brand or any machine managed by COTG. The company does not wish to correct our problems and does not seemingly care about bad reviews because I have done 3 different surveys over the phone telling them the same problems and no one has ever tried to contact our company regarding the surveys to try to rectify the situation. There final solution is they are not going to do anything and it must be our fault.