Movie Gallery Complaint - Lost DVD
OCEAN SPRINGS, MISSISSIPPI -- Hi. I'm hoping I can get some advice on how to handle a problem with Movie Gallery. I hardly ever rent from their local store because I changed to Netflix several years ago.
I am in the Katrina affected area (MS gulf coast), and mail service was spotty for awhile as a result, which affected Netflix shipments.
As a result I recently went in to rent from the store here and was told I had rented so much in the past that I qualified for a free rental. I returned the DVD one day earlier than it was due, and now (about three weeks later) I get a postcard in the mail from their main office telling me that I hadn't returned it after all--that I was being charged for the cost of the movie, and for accrued late charges.
I am absolutely sure I returned the movie, and I've looked around my house meticulously just in case I was wrong. I didn't find it, and am 100% positive that I returned it. I think their workers have missplaced it somewhere.
What can I do if they try to make me pay for it? Even though I know I am right, they will probably send it to a collection agency if I don't pay.
I don't want my pristine credit record marred, but I also don't think I have should have to pay for something I returned.