Office Max - Warranty Con
Printer - Complaint
LAKE JACKSON, TEXAS -- OFFICE MAX WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. I had used Office Max warranties in the past, and was very unhappy. I sent in my printer and they sent in one that was in worse shape than mine. I needed 2 printers for our business so I checked Office Max for prices. I had decided not to purchase from them since I had been unhappy in the past. The manager there, told me that if I purchased a replacement warranty on the printer I was looking at that if something happens it will be replace with the same or one of equal value in the store. Well something happened and she basically called me a liar. She said that her number was not on the receipt therefore I was wrong. I was very upset with her. I called and found out that my equal value is only worth $128.00 instead of the 299.99 printer that I purchased. I must send in my printer first, which they will refurbish and sell for more than I will get with their warranty. I will never shop at Office Max again and I will warn off family and friends from shopping there. Office Max and this manager have no customer services ethics at all. STAY AWAY FROM WHAT LOOKS LIKE A GOOD DEAL ON THEIR WARRANTIES EVEN WHEN THE MANAGER IS THE ONE TELLING YOU THAT THEY WILL BACK IT, THEY LIE.