Charter Communications - The Bottom of the Barrel
Installation, Customer Service - Complaint
We have moved around quite frequently due to my husbands job, Charter is, by far, the worst cable/Internet provider that we've dealt with. Initial install, the service representative never checked the signals. Lo and behold, after he left we discovered that one of the TV's wouldn't receive a signal. It was suggested that I drive 30 minutes to exchange the box at the nearest storefront. Exchanged receiver did the same thing. I called customer service who elected to send a technician, I requested that our first installer NOT be sent back... Not surprised when he knocked on the door. I told him I was certain that there was something wrong with the lines as certainly 2 boxes wouldn't have the same problems. He dismissed my comments, installed another box and left. He made sure to comment that I should be paying for this but he was being nice and doing it for free (huh?). Of course, problems continued and I finally chose to go to DirectTV.
The DirectTV installer took four hours undoing the mess that Charter had created, making sure to replace old lines that were no longer working properly. In the process, our Charter Internet (that I had planned to keep solely because of its speed) was lost, no fault of the DirectTV technician. I'll be waiting for 5 days before Charter can get a representative out to repair. Knowing my luck, it'll be the same inept installer as the previous two appts. Do yourselves a favor... Choose any other provider... DirectTV HD picture and options are far better anyway. You'd be a fool to pay these idiots for this sub-par service with installers who must receive all of 15 minutes in training before they start sending them on calls.