Mcdonalds - Poor Customer Service
ROANOKE, VIRGINIA -- I went to McDonald's located on Hersbefer Road in Roanoke VA. I paid for order and went to drive thru window to receive order. First I was given several drinks in a drink holder. The drinks were a large tea, a large HIC and a kid's drink.
During my receiving the drinks, the holder was flimsy due to weight of drinks, and apparently the caps were not placed on correctly. Drinks spilled allover me, and my 2011 Kia seats.
What transpires next is what makes me write. There was no apology from the young man at the window, no offer for anyone to assist in cleaning up, no offer of napkins. he just stared at me.
I next asked for a manager/supervisor, after informing/scolding him for not properly placing tops on drinks. he stood motionless after asking for a manager.
I pulled up to another area so I wouldn't block the drive thru and proceed to get out of the car and begin to try and get up as much spilled flood of drinks as possible trying to prevent staining. of my car.
I noticed after about 5-10 minutes I wold guess, no one had come out to check on me, and I did not receive the rest of my order.
I than went into the restaurant, asking the clerk for a store manager. She looked at me looked around and asked someone for one and proceeded to go back to her waiting/taking orders. I was astounded, and asked politely a second time. No one assisted me and/or even came my way. Finally I slammed my hands on the counter, shouting, " I would like to see a manager. Everyone of course stopped, and finally someone came from the back.
After asking the manager at least three times to come out to the parking are so she could see the car seat. She did come out. I told her what happened and how unhappy I am with the no response/attitude I have received. She informed me there was nothing she could do and stated she was sorry. I told her I expected more and I am going to end conversation so I could go get my car cleaned so no stains would come out. I asked for her bosses number. She asked what I wanted to resolved this. I told her for starters she can give me my food. my money back and if the car needs cleaning due to her employees lack of training she could expect a bill.
She stated she would have to go and make a call. she stated she would give me the food and money back but could not cover the expense of the cleaning of seat. I requested she go make the call and I would wait.
it gets better, after about 15 minutes she didn't come back out. I went back in. She was standing around with about 3 other people and she had my food and a phone in her hand. When she saw me approach her she quickly came towards me stating she was sorry for the wait. She stated she had spoken to her supervisor who told her to give me my food and money back. She asked for me to leave my number and I would get contacted by the store supervisor. She/he has yet to call. It has been a week. So much for customer service.
Thanks for listening