Winn Dixie - Manager responded, store well-organized, presentation of products excellent
Manager/Deli - Compliment
HAINES CITY, FLORIDA -- I have been shopping at the Haines City, FL, Winn Dixie since it was built. I live in Lakeland but shop weekly for my mom who lives next door at Southern Dunes. Today when we shopped, the reorganization was very convenient, the aisles were spacious and free of special items, the deli and meat counters were free of "stuff," and the deli items were beautifully presented. The store looked great!!
I had a problem with the deli. Mom and I wanted about eight servings of deli items. There was no one to be found. We waited. I called. I hollered. I went back into the service area and called. This was at least 5 minutes of trying to find someone to help us. It included the meat area. No one was there! Finally, an employee came out and was very curt. What do you want? Do you want something else? She was angry that I was even there. She offered no apology for not being available.
I talked to the manager, Sergio. He was wonderful. I complimented him on the store's organization and the beautiful presentation of the deli items. I said that I had shopped there as long as the store existed and this was the best I had ever seen it. I explained the problem at the deli, not being able to find anyone to help me and the attitude of the employee. I said that if it had been only my shopping involved, I would have left, but my mother wanted some items. He apologized and offered me a gift card several times. I said I appreciated the offer but did not want a gift card; I just wanted the problem fixed. I said that it is a shame to have such a beautifully displayed deli and have an employee who is not there and when she is there has such an attitude. He was very understanding.
I compliment Sergio!! I and my mother (95) also compliment whoever is responsible for eliminating the clutter of counters and aisles (Publix is bad about this). It makes shopping much more enjoyable.
Haines City, FL