La-Z-Boy - Complete disappointment in customer service
GEORGIA -- My husband and I do not have nice things to say about customer service. Where to begin... Space was measured by designer incorrectly, which resulted in ordering custom furniture, that after a 3 month wait, did not fit. We had to drive several pieces back to our local store and reorder parts of our couch. Our table came to us damaged, three times! We never received a table that was top quality. Our second lamp was delivered without a lamp shade?!?! And after numerous calls the shade arrived to the warehouse damaged and had to be reordered (2 month wait for a shade!). After many phone calls, leaving messages, and days taken off from our jobs for the 4 deliveries I asked for some sort of compensation. I was told something would be done and I would be notified within 24 hours and 4 weeks later have heard NOTHING. last week we finally received our last piece after our original order 5 MONTHS AGO!
After our experience our friends and family swear they will not purchase from LaZBoy! Wishing we just went to Ashley, American Signature or Rooms-to-go!
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