Best Buy - Geek Squad Cannot Get Parts for Pc They Sell
HUNTSVILLE, ALABAMA -- I took my Dell PC to the Geek Squad to have repaired. They made me sign a piece of paper and Then told me it had to be shipped to be repaired. Did not tell me the cost or that I was paying for shipping. It took 11 days before someone called me to tell me that they could not get parts to fix it. I asked they why do you sell Dell PC`s, He could not answer. He told me that it would cost more to fix it then what I paid for it. I asked him how he knew what I paid for the PC. Again, he could not answer. I did not buy this Dell from them. Okay send it back...it took only 2 days before they called me back to say I could pick it up where I had dropped it off,,,why only 2 days to return,,,was it ever shipped in the first place? So I went to pick it up,,took 20 minutes for them to bring it out. I asked to speak to a Manager and when her finally showed up; I asked him why they take Dell Pc`s to fix if they cannot get the parts, He stuttered and said they had no way a knowing if it can be fixed or not. Um excuse me but; then why are you taking PCs to be fixed if you don't know that you can. He stuttered again, said he did not know. I asked why I had to pay shipping fees when I was not told that I had to pay for shipping? He stated I had signed the paper..I asked him why I was not told before I signed and he said they were not required to tell me...I asked him why there was no proof of shipping on the paper and he said, I had to look up the confir number on the paper,,,I asked,,How did I know if that was MY PC being shipped and again he had no answer. I knew I was going to lose my $40.00 to these people for their incompetence, so in a last ditch effort I asked if they would waiver the shipping fees towards a new PC purchase from them, I flashed the hard earned cash I had on me to buy a new computer and he laughed at me,,, So all in all ,,,my experience with the Geek Squad was horrible. I took my Dell PC to a local repairman and he fixed it within 3 days and it cost a $100.00 dollars,,,So why can he get parts but Best Buy cannot? BTW,,,I bought another PC for my son at HH Gregg the same day,,,nice people!