T-mobile - Quick and Painless New Phone With Billing Problems
Galaxy S4 on the No Contract Plan - Compliment
AUSTIN, TEXAS -- I've had some problems with Tmobile in the past, however I recently went in to switch from prepaid to no contract. The salesman made it a quick an pain free process and only once tried to sell me a new phone. When I told him my old phone still worked he backed off immediately. He even waived the $35 activation fee. A week later my phone finally gave out and I went back to get a Galaxy S4. Once again it was a somewhat fast and totally pressure free experience. They did sell me a memory card for $30 more than I could have gotten it on Amazon, but that's my fault for not checking. Another thing I noticed is that they signed me up for the extended warranty and insurance without telling me. I called Customer Service and they promptly fixed the issue. A few days later I noticed that there was an activation fee charged. I called in again and the cust svc representative was quick to remove the charges basically on my word that the sales representative had said he would waive it. Normally they would require you to go back to the store to get something like that fixed. I'm pleased with my recent experience, dealing with wireless service providers usually sucks but Tmobile is sucking less than the others.