Discover Card Does Not Care About Long-Term Card Members
Credit Card - Complaint
WILMINGTON, DELAWARE -- I have been a Discover Card member since 2000. Recently, I was promised 5% cash back on 'every purchase' for 3 months when I received and activated my new card. I checked my rewards balance after 2 months to find I was receive less than 1% cash back. I called to correct the error only to be told I had to spend $500 in order to receive the 5% and could only receive up to $75 in rewards. Well, I was pretty peeved and said, "I'll just close my account" and hung up. I wrote the CEO complaining about their treatment and false promises. I received a call the following day from the 'executive office' and ended up hanging up on them too. I logged into my account just the other day and the rewards money I had was gone. I emailed customer service only to be told my account had been closed as per my request. Funny because it was closed the day before I received the call from the executive office...why would they call if I was no longer a member??
Discover card closed my account without verifying I actually wanted it closed. They closed it without verifying any security information or reviewing any account closure agreements/consequences with me. They were unapologetic and simply said, "you closed your account so you forfeited your rewards." After being a member for 13 years with no late payments and never going over my limit that’s what I got.
Discover card doesn’t give a damn about their customers and their cash back program is a joke. I’ll stick with my Bank of America Visa card and my Chase MasterCard…at least they honor their promises.