Dollar Rent-A-Car - Taken Advantage Of At The Counter
Car Rental Insurance - Complaint
ORLANDO, FLORIDA -- I don't travel very often. So when my flight was delayed, I was in a hurry to get out of the airport. I was with my 4 year old son who was not cooperating. I even had to put him on the counter. The lady at the counter told me I had to get insurance (even though I am covered in NY for the rental in Florida). She told me that it would be $40 (not $40 a day). It cost me more in insurance than it did the car. It was a disgrace. I felt completely ripped off. I tried getting a Manager or Supervisor on the phone while on the phone with their customer service, but they refused. They are more interested in their commission and incentives then they are in customer service. I would take a taxi before using them ever again. That is saying a lot considering we flew in from NY to go to Disney. I would rather take a taxi to the Disney resort and all around Disney, then use Dollar Rent A Car ever again.