United Airlines - Not Releasing Luggages and Perishables
HONOLULU, HAWAII -- United airline informed my husband that all flights out of Seattle, WA were fully booked the whole week, since they were traveling on those passes. The airline sent their luggages anyways without them on the flight. One of the pieces is a cooler with frozen foods that can only last maybe a day. My husband asked the airline if it was OK for his wife in Hawaii to go and claim the luggage and the cooler, and was told she can. But when his wife went to package claim in Hawaii with the package claim numbers, she was told she could not. She needed documentation from my husband to claim them. But my husband has the claim tickets with him in Seattle, in the meantime, the perishables are getting spoiled.
Hawaii office claimed, it was their policy, but Washington claims department told my husband that his wife could pick them up for him because they are perishables. His wife told the Hawaii package claims office they could open the luggages and examine the contents, since they said people could send things that should not be sent to Hawaii. But they refused and said, if they get spoiled, my husband can't claim them either. So my concern is, why can't they check the packages to determine the contents and confirm with headquarters of their policies? Who will compensate for all the money that was spent to purchase the perishables?
United airlines should do compensate for peoples items and honor their errs, when they sent peoples packages ahead of them when knowingly know and informed the passengers that all flights were booked full the whole week.