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Marriott - Giving Distances From Hotels by Measuring Across a Bay!

Complaint
Review by jbcj516 on 2013-06-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
DOVER, DELAWARE -- In late February I went online to book a hotel in Dover, DE for June 21 and 22, 2013. I tried to book at the Residence Inn Dover (Marriott), but they were booked, as were other Dover hotels. The Marriott website said that the closest Marriott was 31 miles away, so I booked it.

This week, as I was planning for the weekend, I discovered the hotel is 31 miles away from Dover if you are a bird! If you are in a car, it is 147.4 miles away. (the Delaware Bay is in between). When I called Marriott customer service stood by the distance listed on their website and said they only list the distance between point A and B and do not list driving distances. I pointed out that this hotel came up as the closest to Dover on their website, but they said that it didn't matter. Ridiculous beyond belief!
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