Western Union - Worst Customer Service
Call center and counter location - Complaint
HAWAII -- I was attempting to pay with a credit card on the western union website and have the money transferred to a bank account. It kept giving me an Error message so I called. First person I talked to said she doesn't know why it's not working, no explanation at all, all she knows is that it's not a problem on their end. She tells me I can go into any location and bring my credit card to make a payment, she will even give me a discount code to get 50% off. So I agreed, wrote the code down and headed to a store. Took off of work to go and get this transaction completed only to find out that the lady at the western union counter had no idea how to assist me with what I needed, even went and called a manager who was also just as clueless. At this point I'm pissed already. I get home and call the customer service number again, now to be told that the only way I can make a payment with my credit card is if The location has a black phone, I am literally fuming now because the first lady never mentioned that. So I tell her that I am not about to waste my time and go back to a location, if she can just help me over the phone, she agrees but then tells me that its going to cost me $108. I told her to apply the discount code I was given to that but really my fee should be waived for all the trouble it is taking me just to make a simple transaction when I thought western union was suppose to be easy. She tells me that code is only if I go in the store. I ask for a manager and get the same run around that they are not sure why or what information is giving me an error but I'm sorry for your trouble but we cannot give you a discount over the phone, only at a location BUT you cannot pay with credit card. All I know is PayPal is cheaper to send money and a lot easier. Will Never Use Western Union again. For one not even the supervisor could show any time of customer service and compensate me for the terrible customer service I received. Second, all every question I asked no one knew the solution too...what is a call center if you have to tell me to check the website or that you are not sure and then proceed to tell me that no one else would know the answer. Third, I decided to use PayPal and took me one input and I got the money transferred with 30 minutes.