Apria Health Care - Apria Doesn't Care About Your Life
KANSAS CITY, MISSOURI -- Once again, I get to hear my mother who is on 24 hour oxygen screaming and crying to her Apria Health Care representative because he, John [snip], is incapable of helping her. A prescription was sent in by her pulmonologist LAST Friday, a representative was supposed to bring it to her tomorrow. Now they tell her the prescription does not exist, that they are NOT ABLE TO HELP HER BREATHE? You have got to be kidding me. The level of incompetence is outstanding. Clearly these representatives couldn't care less about their customers. Who, might I add, DON'T WANT TO BE CUSTOMERS.
They claim to not have the supplies, they don't know the correct address even though we moved 2 years ago, they bring the wrong supplies, they ship the wrong supplies. Aren't you the one who is supposed to be making it easier for her to breathe? Yet, she is hyperventilating from being so unbelievably stressed out for the lack of care you offer.
You say one thing, turn around, blame my mother for your mistakes, poor work ethic, and tell her to figure it out.
Good job Apria, for being the worst home health care provider in America.
A special shout out to john [snip] for wasting my mother's time and upsetting her to the point of tears. Great job team!