Stream Energy - I Called to Change to Stream as My Electric Provider
Enrollment - Complaint
DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped.
Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer. I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone thru with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous!
Thank God for Reliant!