Comcast is charging more than you should pay!
Customer Service Center - Complaint
SAINT PAUL, MINNESOTA -- Comcast ( now is called Xfinity) is the worst Internet service in the planet! Overcharging the service fee without noticing customer! I was charged with both basic cable service and Internet for about $71 ($51.95 / month for Internet, $9 for cable, and other miscellaneous fees)!
When I called to cancel the cable service, the representative told me that according to the policy, I should pay $64 alone for the Internet if I cancel the cable!! I said the price listed online is just $51.95 / month (THERE IS NO SAYING THE PRICE IS FOR NEW CUSTOMER OR IS A DISCOUNT). He kept telling me I was receiving discount for that price. I ask him to show me where I could find the policy either in paper or on the website, he was not able to give me the answer but promised to transfer my call to "canceling department". I was waiting on the phone but the call was just hanged up by the representative!
I tried a few more times and receives the same result over and over again! They just don't wanna solve any problem for customers! Worst company and poor customer service.