BellSouth Complaint - Bellsouth takes advantage of you.
ALABAMA -- One Day a Bellsouth Telemarketer calls me and begs me to come back to Bellsouth. I must have been having a dumb moment. She tells me that the phone service is only $16.50. I tell her that never has my phone cost $16.50 using Bellsouth and that it is always closer to $35+ with all their (take advantage of you fees). But she insists that there are no hidden fees and that phone service is only $16.50 with minimal state and federal fees. So then I get the bill. Here comes the fun. Phone service is $ 16.50, however there are two charges that are not fees. The $ 6.50 (FCC authorized Charge for network access) is a mandatory charge for every phone in the country. So my phone service was going to cost me $23 without fees. The customer service person I reach tells me that in theory Bellsouth only charges me 16.50 but the government charges the other 6.50 so they can advertise phone service at 16.50. Advertise a shoe at $50.
Then when someone takes it to the register tell him or her that the laces are $10. See my point. I also was charged for CallerID and Call waiting when they were offered to me as a promotion. The customer service agent tells me that if it was offered to me then Bellsouth does not enforce it unless I call in and ask for the offer that was given to me. Make any sense. I have to call in and ask for the offer that was offered to me in order to get it. Still sounds fishy. There is also a $2.95 charge for using a long distance carrier in general. I get this taken off because I use a cell phone for that. Cost of changing coverage the next month $2.75. So the telemarketer pulled one over my eyes. Then they offer me this great deal on DSL. I again agree. The woman says Bellsouth will send me everything I need just to plug and play. So I call 3 days later to check on the status on my stuff. They ask me how I want to pay for my Cable modem, which will cost $75. I tell them that I was told it would be sent to me without cost. Bellsouth tells me that offer has expired but they will send me the modem, then bill me for it, and then send me a rebate form. (For an expired promotion). I cancel the whole DSL deal.
The high speed she offered was not even available in my area, which was not told to me until after I canceled and someone called to ask why I canceled. Bill me first then tell me that the service is not available. Someone I know has DSL with Bellsouth. The connection should run at 6MBps. However Bellsouth caps this connection at exactly 6MBps. The only way you run at that speed is if all the variables and connections are perfect. Chance of this is next to none. My current provider charges me for 7MBps. However they understand that in order to guarantee this connection they must cap it off at 7.5MBps. So mine runs at about 7.2MBps most of the time. How many people pay all these charges without question? Bellsouth has to be making a killing.
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