Ashley Furniture Complaint - Poor Customer Service
MONTGOMERY, ALABAMA -- I purchased a living room set from Ashley's furniture in Montgomery, Alabama. At the time of my purchase I was informed that our furniture would be ready to pick-up in 2 weeks and that we would receive a phone call when the furniture arrives. Two weeks roll around no phone call so I call them. I was told because of the weekend I purchased my furniture they were having a big sale and they were backed in orders and that it will take two more weeks for the furniture to arrive. Two weeks rolls around no phone call no furniture, so I called them again and they give me the same excuse that the furniture will take about two more weeks but they would deliver it for free.
Needless to say I'm just about done with them and I ask for a refund!!! During each phone call I made to them I was put on hold for about ten minutes ask the same questions over and over again like they had lost my order.