Roomster.com - WORST Site Ever, Don't Pay Money to This Joke!

Complaint
Review by MoriahXanders on 2013-06-19
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
NEW YORK, NEW YORK -- My experience with this website for finding a roommate/apartment was horrible. I paid the $14 to use a trial period, meaning 14 days for that amount. I tried it, didn't like it. The postings were all old and out of date. You can't even tell when the people posted their listings and the way to contact people is confusing.

Then I got charged $30 because I never cancelled my subscription. I never "subscribed" to anything in the first place! I paid $14 for 14 days of service. End of story.

And then when I try to contact customer service, come to find out it's only a messaging system that they have online. No way to contact a live person. So now I am out $44 dollars on a website that I never even used that much and didn't find helpful in the first place. And I can't get anyone to help me or hear my story because I have to send them online messages where they have an automated response.
Yeah, worst website and customer service. EVER.
Comments:2 Replies - Latest reply on 2013-06-19
Posted by Weedwhacked on 2013-06-19:
" I never cancelled my subscription. I never "subscribed" to anything in the first place! I paid $14 for 14 days of service. End of story."

If you read the terms and conditions that you agreed to when you paid your $14 you'll most likely see that you did subscribe with recurrent billing.
Posted by cwaxychicken on 2013-06-19:
All trials are automatic billing unless you call or go online and cancel

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