Toys R Us - Gift Card Fraud From Buyers Protection
Apple Ipod 4th Generation - Complaint
ONTARIO, CALIFORNIA -- I purchased an Apple Ipod for my daughter and also got the protection plan. Two months after my purchase the screen cracked so I was told to use the shipping label and return the Ipod, which I did. They said they received it and were issuing me a gift for the entire amount including tax. After over 2 weeks I never received my gift card. I called back and was told they would issue me a new one. Another two weeks, still never received it. I finally called again and was told that my gift card was used so I was out of luck. It was used at a location that wasn't even close to me. The supervisor was extremely rude and told me to go ahead and take legal action if I didn't like his decision. So I called Toys R Us corporate and spoke with a supervisor there who got a hold of buyers protection and within 20 minutes decided to refund all my money including what I initially paid for the protection plan.
Toys R Us and Buyers Protection are separate, which is why Toys r Us was able to help me, I'm glad I got this issue resolved, however I WILL NEVER PURCHASE buyers protection plan again. They are scam artists and thieves.