False promises from Staples
Repairs - Complaint
SANTA ROSA, CALIFORNIA -- These people will promise you everything until its time to produce results.
My laptop has been sitting on the counter in a UPS box all day. They have lied and been deceptive since I took it in. Now they say my programs will not be on the drive even though a backup was performed prior to the repair. To make it short and avoid the sorid details..........Staples is very friendly and "can do" when you first come in the door but once they have your hardware you cease to be of interest to them. User beware....these people could care less about customer service or following through on their promises.
Update: I just got off the phone with Staples. They wiped my drive and say its my fault the programs are all gone and can not be restored even tho they did a backup before doing repairs. Nothing was ever said that they could not restore programs only data. These people are very bad at what they do. Avoid Staples at all cost.