Office Max - Service Protection Plan BOGUS
Epson Workforce Printer
CLEVELAND, OHIO -- After a year and 8 months, the printer would not due to an Automatic Document Feeder error.
No luck with any solutions found online, at HP service, etc. NOTHING worked. I realized I had purchased a two year service plan (expires in August, 2013). Upon purchase, I was handed a brochure and told that the warranty was good for two years. (I know the first year was already under manufacturer's warranty).
The product was registered with Epson the day I bought it. Tonight I called the 866 number and got someone in another country who assured me that the printer had never been registered. He then tells me that the warranty cannot be honored if it was never registered. NOWHERE in that booklet or upon checkout at OFFICE MAX was I instructed to register the product with MAX ASSURANCE. I told him that I was not going to take NO for an answer and he hung up on me.
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