Advantage Car Rental - Deceptive Marketing & Dishonest Dealings
Management - Complaint
TAMPA, FLORIDA -- We booked a weekly rental in Tampa, Florida. We thought we were getting a decent weekly rate and knew estimated taxes and additional drivers would be extra which didn't bother us. We were surprised to learn upon arrival a $ 200 deposit that was not included in our booking terms. Having to leave our luggage outside because of stairs and having no one offer to assist us to bring it in, only one of us could pick up the reservation while other watched our things. I made an effort to run in quickly and make sure we were not taking the insurance or fuel options.
All of this discussion clearly heard by the agent. We eventually got the car and went on our way. Later in the trip and seeing a $600 charge for what was suppose to be no more than $200 caught my attention. When calling the car rental place 2 times I got voice mail. Waited to return car to question and charges and was told we had the insurance at $20 a day. I asked to have this reversed and same agent said to late.
When calling the manager a few days after returning he explained nothing they could do even though his employee made the mistake. Very disappointing customer service and I would never recommend doing business with them for their deceitful marketing practices and dishonest employees.