Enterprise Rent a Car - Accused of damage to a car that I did not do
2013 Mazda - Complaint
GUILFORD, CONNECTICUT -- I rented the car for 4 days. It was always parked in my garage and I always backed into parking spaces. When I initially took out car, I do not recall the gentlemen looking under the frame of the car for any damage.
When I returned the car, he immediately looked up the driver's side bumper and said there was a big dent there. I was shocked because I did not hit anything. I told him this but he charged my credit card the amount of the 4 day rental plus $1,000 representing my deductible on my car insurance. He said if the damages are less than the $1,000 they will refund my money and if it is more, they will charge me.
I have no way of proving the damage was there before I took the car. I did not think to look under the car frame.