Travelocity - Booked and paid for my flight 2 days ago, found out that it got cancelled w/o my consent and knowledge!
INDIA, TEXAS -- I booked my flight (Toronto to Hong Kong) 2 days ago through Yahoo travel and paid $1606.99 with my credit card. The payment already went through (I've checked with TD) and this morning I received an email from Yahoo travel saying that my reservation has been cancelled!
I was shocked so I called them to find out what's going on. The call got transferred to one of Travelocity's call centers in India.
(I managed to get the reason fr the cancellation after speaking to 4 highly incompetent reps in India)..they failed to reach a representative (he said nobody picks up the phone, I think he doesn't know how to dial international #) at TD Canada to verify the cardholder info.
Apparently speaking to the cardholder is not enough and they insist that it is their responsibility to prevent potential misuse of credit card!!
HELLOOO..you are speaking to the cardholder now and she is authorizing the payment. So I asked when would I get my money back. And he said it will take 15-30 days!!
That is not acceptable. So I called again and guess what? They told me that the reservation is not cancelled. I said I got an email telling me that its cancelled and 4 of your colleagues checked and told me that it has been cancelled.
He said "ok, it's cancelled but I cannot confirm that."
Me: "is it cancelled or is it not? yes or no?"
Him: "well it's cancelled but not fully cancelled."
Me: "when will I get my money back?"
He said he would process the refund and if I do not get it within 48 hours I should contact him.
This is my worst experience ever with a flight agent. Not to mention the whole time he was yelling at me really rudely in a patronizing tone (I'm a female but I don't live in India so take your sexist attitude somewhere else)!
NEVER BOOK ANYTHING WITH TRAVELOCITY unless you enjoy being screwed by them.
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