Billing Stealing That Sprint Allows and Is Involved In
Iphone International Rates and Billing - Complaint
KANSAS CITY, KANSAS -- On April 17th 2013, I called Sprint so I can get a calling plan to Mexico my mom was going on and Emergency family trip. The representative told me that they were giving me plan so we can pay the flat rate plus 50cents on calls from Mexico to California, and texts fees were even cheaper along with the plan fee. Trusting the knowledge of my Sprint CSR, we made several calls and texts while my mom was in MEXICO. Then I get my bill this month and I saw the OUTRAGEOUS fees I got charged. I was never advised that this would happen. I was told calls were going to be 50cents to and from and texts some minimal fee. I trusted Sprint to protect me as a consumer and this isn't fair. I have been with Sprint many years and brought my mom, my father, and several friends to Sprint because of the good service I have been provided but this is stealing and stealing at a time when I needed protection and the knowledge from my Sprint carrier and Customer Service Representative to protect and not misinform me. I was told my rate plan I had added would cover us with the charges I have already said. Paying $326.76 is stealing. Please help. This shouldn't be allowed when we trust our carrier to inform us with the accurate rates, plans and fees and this isn't at all what I am getting. I thank you for your time in advance in this investigation. Respectfully, Arlene Mendez
I am rejecting this response because:
I wanted to see if I can update my current conversation with Sprint’s Executive Services Supervisor Karonda.
She called me at 7:37am spoke to me for about 2:06 minutes, was rude, unprofessional, if she’s a supervisor know I know why Sprint's Representatives have no training to help a Customer or Consumer. She said he heard a so called detailed conversation, I told her that conversation wasn’t with me because I spoke to the person and our call plans to Mexico was $5.99 discount rate. When I asked her to allow me to hear the voice recording of this alleged PERFECT call with me she rudely told me to GET A COURT SUBPEOENA then hung up on me. Serious I need to get a court order to hear a recorded conversation?
Supervisor Karonda called back 7:40am and told me I can cancel my phone service with them and pay early termination fees while I allow them to steal and rob consumers, that call only lasted 1:38 minutes. I don’t think its fair that this supervisor Karonda is ok with making sure Sprint loses business, and thinks its fine that she steals from us. That is stealing, how can I protect myself from Sprint and their corruption?
Please help. What she made me feel today was extremely little, violated and robbed. And this coming from a Supervisor Please see attached phone call screen shot so you can see how she hung up, called back and un under six minutes told me its ok to Steal from the Consumers? Below is her call to me and the minutes she took to tell me She Approves to be ROBBED
I feel that I am by law, entitled to receive or hear this alleged conversation BECAUSE I Have confirmed it wasn't me and I was not provided accurate information as Sprint says. They are lying and they are trying to steal from me. Should they have trained personal as they say I wouldn't be going through this violation and assault done by Sprint. I hope the attached snap shot shows how Karonda was rude hung up on me told me I need a court order to hear this alleged conversation. That means they are lying and are hiding the fact that this conversation NEVER TOOK PLACE.
Please help protect the consumers from corrupt people like Karonda and Sprint.
Arlene Mendez ( my contact immediate # is 909-975-1174 )