General Electric - Failure to Repair GE Profile Electric Clothes dryer=DPGT650EHMG
Extremely, Poor Repair Scheduling Service System - Complaint
JASPER, GEORGIA -- Our 4.5 yr old GE dryer quit drying completely. Called a local serviceman that repairs GE machines. He misdiagnosed the problem (control board) on Saturday. He called on Monday; indicating that the control board was no longer available! I found it online & overnighted it to us. We installed ourselves on Tuesday. The problem not fixed, called GE 800 repair; our area is served only Tues & Thurs. Ask the technician be scheduled for Thursday. He arrived, analyzed the dryer; disassembled the machine; replaced a thermostat (total 195.93); indicated he had 3 new service calls on his afternoon schedule. We washed some clothes&loaded the dryer. It runs the cycles; but no heat=no drying (Tks - Don78); should check your repair before leaving. Called the GE 800 number again Friday morning requesting a repairman come back. Service employee said that it would be Tuesday before a serviceman would be in the area. Accepted another Tuesday appointment. My wife called a second time hoping we could get a serviceman to come back on Friday. GE response; we'll see what we can do; No service followup or call about our status of needing service. Conflict of our personal business schedule caused us to cancel the Tuesday appt.; but immediately asked for a Thursday apptmt. Thursday arrives, somewhere between 8 to 5 possible service. We watch & watch; GE scheduling computer keeps calling with automated verification somewhere between 8-5. Tks a lot, very definite information. Finally, serviceman calls/arrives 2:30-3:00pm. Listens to machine; analyzes blower problem, but does not have it on his truck (damn too bad). Have to order it; return possibly Monday? He's not supposed to be working this area on that day?? What gives?????. The GE definition of customer service is: just keep waiting; we will eventually analyze the problem, find the part and return based on their service schedule. GOOD LUCK selling me another major GE APPLIANCE. .