Hertz - No Cars Available
LOS ANGELES, CALIFORNIA -- I flew to Los Angeles with some friends for the weekend (actually just arrived yesterday). They had reserved a car with Hertz and were going to pick it up before driving me to the hotel.
Well, three of us sat outside the Hertz office next to LAX airport for almost an hour while the other one went inside. Twice my friend went inside to check on the line, but it was moving very slowly. Eventually, the friend that had gone inside told us that they were completely out of cars. That's right, completely out of cars. Never mind that we and about 20 other people in line had reserved a car well in advance. Just "Sorry, we have no cars available."
But that's not the worst part. I can understand if they run out of cars in that particular lot--this is LA, after all. However, I would have at least expected them to offer to help us in some way--either direct us to another office that did have cars (this being LA, there is never a shortage of those), or assisting us with another way to get to our hotel. I was wrong. They did nothing. My friends didn't even get all the way to the front of the line before they were telling customers they were out of cars. We ended up having to take a taxi through rush-hour traffic to our hotel, and with the 2-hour time difference from my hometown, I didn't get to bed until 11 PM!
Oh, one more thing: When the LAX shuttle stopped at the Hertz customer service office, we noticed the line in there was longer than the one to rent a car! Wow.