Las Cruces Toyota Complaint - I am truly disappointed and will not buy from them again
LAS CRUCES, NEW MEXICO -- I attempted to trade in my 2005 Prius for a 2006 RAV4 (early Feb. 2006) and, as a formerly loyal customer of their dealership, I must say I don't believe I will buy from them again.
My Prius should have been included in the nationwide recall, but based upon a "check" by the LC Toyota service department, it was deemed that I am ignorant and don't know how to drive my own car (per their ASM at the time). This is not the first Prius I have driven - I do understand how hybrid technology works. I have also been cited by Toyota in news releases as being able to recover my vehicle from its stalls.
I adore my salesman at the dealership - I've bought three vehicles from him to prove it, and he is a very good man. I recommend Pablo to everyone.
My problem is with the dealership's Management. The first two (2) vehicles I purchased from Las Cruces Toyota were amicable. The last two - although I could have walked away from the sale - were done on their terms. They made me pay MSRP, which is garbage in my opinion.
I did my homework when I went to the dealership last month. I printed out the payoff on the Prius, the KBB value (which turned out to be off by only $200.00 - not the $2,000.00+ I was told by a Manager), and I researched the invoice vs. msrp prices (for the 4x4). I had no intention of paying msrp again.
To make a long and upsetting story short, although the dealership would be able (according to kbb.com) to sell my Prius for more than $28,000.00, they were only willing to offer me $22,000.00 or $23,000.00 as the trade-in value (kbb.com quoted $25,000.00 trade-in - AFTER I pulled the original sticker on my vehicle and re-submitted the specs. They refused to budge on the price of a v4 4x2 RAV ("I just sold three of these this morning" was the snippy response I received from Kurt, Sales Manager. I questioned which three as there had only been four of them on the lot and I named them by color. He couldn't answer my question because he wasn't being honest with me).
At what point in time did the words "female" and "stupid" become synonamous???
I was already irritated with the incompetence of their service department - but as I like to travel to Cloudcroft, I would just stop in Alamogordo and have their Toyota dealership service my vehicle.
It really bothers me that they would think so little of me as a person (not to mention as a repeat customer)that they would deal with me so dishonestly and show such a lack of integrity.
I sincerely hope the extra $3,000.00 they were trying to make for themselves on the 2006 RAV4 and the extra $2,500.00 to $3,000.00 they were looking to make on the Prius at my expense were worth the LIFETIME of repeat and referral sales they cost their dealership.
Was it such a terrible imposition and burden to them to simply compromise???