Home Depot Informative - Windows-Home Improvement stores
FRESNO, CALIFORNIA -- Remember "Home Base"? Well here is my3cents. My backround=real customer service! The old way.An experienced and credible home improvement contractor in Fresno, Ca. speciallizing in retrofit windows and marketted solely by referral. I can tell you how the systems of todays home-improvement werehouse typically operate.
Maybe it was just the Home-base that I worked for, but management & all hired in the fields of speciallty H.I. (home improvements),i.e., retrofit windows, kitchen upgrades, window treatments, flooring, (what they called thier design specialist), were real profesionnals!
I was scouted by Home Depot management at my desk at Home Base to come work for them w/a substantial raise in pay. Thier approach was put into motion buy the loss of sales in the special order window department due to my total turn key practice of doing business while employed at Home-Base, and the $'s directly related to my performance. So I did, w/prerequisits like bankers hours.Within a year those promises went out the window.
Well, I worked for H.D. for years before finally leaving. Back then,'80's early '90's H.D. hired real tradesmen that new what they were talking about buy years of hands on experience as journeymen in ther field. And they paid us journeymen wages( or close to it).It's all different now! The improvement industry right now and the revenue involved is about the size of our national dept. We're talking big business!
The disrespect of these employees by mngt. took it's toll, & almost all have left either going back to the field full time, starting thier own business, or another retailer. But thier are a few still putting up with it while waiting for thier full vesting,(another reason why we went to work for the H.I. werehouses) This was also a time when Lowes & Home-Depot were opening stores every 59 hours! Stocks were splitting sometimes two and three times a year! It wasn't uncommon to recieve help on the sales floor buy a 5-10 year employee in thier twenties worth a cool one million on paper.
As an journeyman & business owner in my field of millworks, (doors/windows and all that is involved, and aware with new and old materials, products, as well as protocol/procedure of building codes of city/county not to mention the installation parameters set fourth by window manfacturers, I know what i'm talking about and what i'm doing.I'm at Lowes and Home-Depot at least three times a week. Every visit I eye witness specialty department personnel tell an individual something relating to "how-to" and not know what they are talking about!
1)Home Base is gone and so are the hiring practices at Home Depot & lowes for individuals like those in these fields of specialty, (pretty much).
2)Ask the employee if the product they are selling you, advice/answers they are giving you, comes from years of professional experience, based on the P.K. (Product Knowledge) training given to them, or just what they have put together on thier own.
3)The H.I. werehouses use sub-contractors. You are dealing with the werehouse, not the sub! That's thier own problem to deal with. You pay them, they pay the sub.
4) Go straight to the General Mgr. first! (unless you want a complete run around)
5)Until we the consumer make a real effort and hit them where it counts, by letting others know that they didn't help me like the T.V. commercial said they would! ("Home-Depot, you can do it, we can help!"), this will continue.
6)Do your homework. Need windows? Call someone, then follow one of thier trucks to a job and watch them work, ask the homeowner questions, call thier suppliers, etc.
7) Call the manufacturer and ask them what there installation protocol & procedure is for thier product in order to uphold a lifetime guarantee that the contractor is saying you will recieve. Have it faxed to you so you know through illustration the exact method of installation. Also call the city/county and do the same.
8) Make sure you get what you bought.On windows the brand is sometimes imbossed on the lock. Other times only a sticker on the glass called the NFRC (National Fenestration Rating Council)
This is snapshot of facts about each individual windows energy speaking performance and brand.